Support      

  General:
 
  • Why is there a need for CAD Utilities software if you already have AutoCAD platform?
    •   In the never-ending quest for faster AutoCAD systems, users go the extra mile to purchase the fastest PC hardware. Peripherals such as faster processors and graphics cards are implemented in an attempt to speed up the processing of drawings. These improvements come at great expense and only provide a marginal gain in the amount of time it takes to actually complete a drawing. This expensive hardware is often underutilized as the operator wastes time doing repetitive tasks in the struggle to finalize a drawing.
      If you do only one upgrade to your system this year, it should be the implementation of productivity software. Our product, CADAddOn Tools™, was designed to eliminate the numerous bottlenecks in AutoCAD. It contains over 400 functions designed with one purpose in mind - to save you time.
      CADAddOn Tools™ is used today by thousands of architects, engineers, and designers all over the world! This comprehensive collection of productivity tools works with AutoCAD® R14, 2000, 2000i and 2002. It is a tightly integrated application that runs inside AutoCAD with the look and feel as if it's a part of it.
  • What to consider before buying CAD Utilities software?
    •   Technical support, company creditability and developmental technologies are the most important aspects to consider before buying professional CAD software. First, software is a special product, which is heavily related to technical support. Without excellent technical support, users will be in the dark and face multitudes of troubles. In general, most software will have bugs or defects. If the selected software company doesn't have strong technical support, it would be a nightmare for user. Second, developmental technology is a critical issue. Users may find that their software is not compatible with the new system. This problem is the result of developers negligent to consider the system compatibility or the use of the latest technology when developing their product. Finally, people should consider company reputation. Be aware of Software Company's short-term behavior. Which company would likely to bankrupt or be out of business after a short life cycle?
  • Why choose CADAddOn.com?
    •   State-of-the-art Technology
      CADAddOn.com has already developed a large amount of products and accumulated extensive experiences in the large software development system in a relatively short period of time. Our customers include large and small companies in the private sectors as well as educational institutions. Best of all, any programmer can use the latest software technology and language (visual C++, JAVA, ARX, etc.).
      Low cost
      For an investment purchase of low cost, the products can save you a great deal of time and money in your work.
      Knowledgeable sales staff
      CADAddOn.com salespeople, both inside and outside sales, are professional CAD software experts; skilled in helping you make the right decision. They will help you decide on the product that best meets your expectation, and accurately estimate and quote the job. In the process they will help you achieve a better understanding of all our software.
      Customer satisfaction
      Our goal is 100% customer satisfaction. We stand behind our software, we have attentive customer service and competitive pricing, and we think you will rank us as one of the best suppliers you have. In short, our entire staff, from top management to the administrative support, is dedicated to your satisfaction. Also, we do provide 2 free years of unlimited technical support (via e-mail) and software upgrades.
  • What benefits can you get by using CADAddOn.com software?
    •   Our software and service provides these valuable benefits:
      Low cost: For an investment purchase of low cost, our software and service can save you a great deal of time and money in your work.
      Easy Installation: The installation package enables all functionality in a single floating toolbar. You can even integrate our functionality to third party software and custom menus without problems. Installation uses a menu load process that preserves your existing configurations.
      Function Breakdown: This comprehensive collection of tools is suitable for AutoCAD users on all levels.
      Zero Learning Curve: If you are familiar with the AutoCAD platform, then our software will be just as easy to use as in standard AutoCAD operation.
      2 Years Free Technical Support and Product Upgrades: Unlike other software products on the market, our software and service is covered by 2 free years of unlimited technical support (via e-mail) and software upgrades.
  • What kind of custom design services does CADAddOn.com provide? or service?
    •   There are three different cooperative relationships with CADAddOn.com:
      1. Utilize the existing CADAddOn.com software with revision based on your own design standards.
      2. Form a joint venture with you to develop a new software package based on your design specification.
      3. CADAddOn.com provides technical consultant service for your project.
  • What to do if our design standard is different from yours?
    •   Don't worry. We would revise the software for free based on your own design standard, drawing format, table listing and text font until you are 100% satisfied.
  • Do you still need our software if you already have other adds-on applications?
    •   Some applications alone can be helpful in dealing with a few problems; however, they are not systematic, user-friendly or easily upgraded as ours. Our software can be used alone or be integrated with third party software and custom menus without may problem. More importantly, we have friendly and knowledgeable technical support specialist for when problems arise.
  • Is there a Beta version of the software available? Is demo available?
    •   We are not providing any Beta versions at this time. However, we do have demo CDs that shows all features and associated descriptions of the software. If you want to know more about the software, please feel free to contact us.
  Buy/Upgrade/Register:
 
  • How to order an application?
    •   You can order an application via our web site, call, fax or mail. After we receive your order and payment, our system would immediately send Application Registry Name and corresponding Registry Code to you via email.
  • Where can I get price quote?
    •   You can go to our web site or call our customer service to get price quote.
  • How to register an application?
    •   After clicking Register sub menu of product tool menu, a registry form will pop out. Now you need enter Registry Name and corresponding Registry Code. (Note: Each component has its unique Registry Code that you have to register each component separately.)
      Registry Name and Code are case sensitive. After clicking OK button, the application would instruct you whether your registration is successful or not. If not, you can try again. After successful registration, all trial limitations would be immediately removed.
  • Does trial version have limitation?
    •   Yes. In order to protect our interests, we do add some limitations in each trial version.
      After you successfully register your application, all trial limitations would be immediately removed.
  • Do you have trial version and full version of application?
    •   No. After successful registration, the trial version will be full version immediately.
  • Can to change from trial version to full version?
    •   After clicking Register sub menu of product tool menu, a registry form will pop out. Now you need enter Registry Name and corresponding Registry Code. (Note: Each component has its unique Registry Code that you have to register each component separately.)
      Registry Name and Code are case sensitive. After clicking OK button, the application would instruct you whether your registration is successful or not. If not, you can try again. After successful registration, all trial limitations would be immediately removed.
  Products:
 
 

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